Terms and Conditions
Welcome to the Bobbie Charles Training Academy & Coaching website (“Website,” “we,” “our,” or “us”). By accessing and using the Website or making a purchase, you agree to comply with the following Terms and Conditions (“T&C”). These terms govern your use of the Website and the purchase or booking of any services offered through the Academy. Please read these terms carefully.
1. General Terms
1.1 Acceptance of Terms
By accessing and using the Website, you agree to abide by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please refrain from using the Website.
1.2 Changes to Terms
Bobbie Charles Training Academy & Coaching reserves the right to modify or update these T&C at any time. Any changes will be posted on this page, and the updated date will be indicated at the top. You are responsible for reviewing these terms periodically.
1.3 Australian Consumer Law
Nothing in these T&C excludes, restricts, or modifies any consumer rights under Australian Consumer Law (ACL). The ACL provides certain protections, including guarantees that services will be provided with due care and skill, be fit for purpose, and match their description.
2. Use of the Website
2.1 Eligibility
To use the Website, you must be at least 18 years old, or you must have the consent of a parent or guardian to access or purchase services.
2.2 Account Registration
Certain features of the Website may require you to register an account. You agree to provide accurate, current, and complete information when registering and to update such information as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
2.3 Prohibited Activities
You agree not to use the Website for unlawful purposes or engage in activities that may harm, disrupt, or interfere with the Website, including uploading harmful content or viruses.
3. Service Checkout
3.1 Service Description
The services provided by Bobbie Charles Training Academy & Coaching are detailed on the Website. Some services may be offered under a fixed-term contract (e.g., a 12-month contract). It is important that you review the details of the service, including any contract terms, before proceeding with the checkout process. If you have any questions regarding the services or contract, please contact us before making your purchase.
3.2 Payment Terms
By completing the checkout process, you agree to pay the full price for the service at the time of purchase. Payments are processed securely through the available payment methods, including [credit/debit cards, PayPal, etc.]. For services that are part of a fixed-term contract (such as a 12-month contract), the agreed-upon payment schedule and any associated fees will be outlined in the contract that you will sign during the onboarding process. All prices are in AUD (Australian Dollars) unless otherwise stated.
3.3 Contractual Agreement
For services with a 12-month contract term, you will be required to sign a formal agreement as part of the onboarding process. The contract will outline the specific terms, including payment obligations, service delivery expectations, and cancellation policies. You will not be required to make any further payments at the time of checkout, as payments will be structured according to the contract. If you do not agree to the terms of the contract, you should not proceed with the purchase.
3.4 Confirmation of Purchase
Once your purchase and contract are confirmed, you will receive an email or notification confirming your booking and the successful completion of the contract. This serves as proof of your transaction and agreement to the terms. If you do not receive confirmation within 24 hours, please contact us.
3.5 Cancellation and Refund Policy
Cancellation by You: If you wish to cancel a service under a 12-month contract, you must provide written notice at least 30 days before the cancellation request. Cancellation after this period may result in fees as specified in the contract. The contract terms will outline your rights and obligations related to cancellation.Cancellation by Us: In the event that we need to cancel a service, we will notify you and provide either a full refund for any payments made or the option to reschedule the service.
Refund Requests: Refunds for services under a contract are subject to the terms outlined in the contract. Refunds will be considered on a case-by-case basis, in accordance with the rights under Australian Consumer Law.
3.6 No-Show Policy
If you miss a scheduled service or fail to attend without prior notice, you may forfeit the service or be subject to additional charges as outlined in the contract.
3.7 Service Delivery
Services will be provided in accordance with the description on the Website and as outlined in the signed contract. If there are any issues with the service, you are required to inform us as soon as possible, so that we can resolve the issue promptly. The contract may also include details on how service delivery will proceed over the term of the contract.
4. Intellectual Property
4.1 Ownership
All content on the Website, including text, images, logos, videos, software, and trademarks, is owned by Bobbbie Charles Academy or its licensors and is protected by Australian and international intellectual property laws. You may not reproduce, modify, distribute, or use any content without prior written consent.
5. Privacy Policy
5.1 Data Collection and Usage
By using the Website and purchasing services, you consent to the collection and use of your personal information as outlined in our Privacy Policy, which complies with Australian privacy laws and the Privacy Act 1988.
6. Disclaimers and Limitation of Liability
6.1 Disclaimer of Warranties
The Website and services are provided "as is" without warranties of any kind, either express or implied. Bobbie Charles Training Academy & Coaching does not guarantee that the Website will be error-free, uninterrupted, or meet your specific needs.
6.2 Limitation of Liability
To the maximum extent permitted by law, Bobbie Charles Training Academy & Coachingwill not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or services, except where such liability cannot be excluded under Australian Consumer Law.
7. Third-Party Links
7.1 External Websites
The Website may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content, privacy policies, or practices.
8. Governing Law
8.1 Applicable Law
These Terms and Conditions are governed by the laws of the Commonwealth of AU. Any disputes arising from the use of the Website or services will be subject to the exclusive jurisdiction of the courts in AU.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Bobbie Charles Training Academy & Coaching
Phone: 0420 960 650
Email: [email protected]
Address: P102 19 Wilson Street, West End QLD 4101
10. Australian Consumer Law (ACL) Compliance
Bobbie Charles Training Academy & Coaching acknowledges that, as a business operating in Australia, we are subject to Australian Consumer Law (ACL). This law provides consumers with certain guarantees regarding services, including the guarantee that services will be provided with due care and skill and that the service is fit for its purpose. If we fail to meet these guarantees, you are entitled to a remedy, which may include a repair, replacement, or refund.
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