Who do I hire next?
What is the best thing to invest into next first, admin staff, skin tech? In this blog, we will share with you tips on who you should hire next depending on your business needs and goals.
- This depends on the specific needs and goals of your business. Each role you mentioned can bring value to the organisation, but the impact they have will differ.
- Admin Staff: An administrative staff member can provide valuable support in handling various administrative tasks, such as scheduling appointments, managing paperwork, responding to inquiries, and handling day-to-day operational activities. This can help reduce the administrative burden on other team members, allowing them to focus more on revenue-generating activities. Do you think your current staff will then be able to increase their average order value due to having more time with the client and less time doing admin?
- Therapist: A competent Therapist can attract new customers, contribute to customer satisfaction, and potentially increase revenue through upselling or cross-selling of additional services or products. However, an emerging Therapist will take up more of your time to train them for the first 3-6 months minimum. They also may decrease profits due to not covering their wage costs in the first month so cash reserve is crucial to minimise stress load on you.
- HR / Manager: Bringing on a manager can be beneficial if you’re experiencing growth or want to improve overall business efficiency. A manager can oversee operations, staff scheduling, inventory management, and implement strategies to optimize profitability. They can also be responsible for staff training, customer service standards, and ensuring compliance with industry regulations. An EXCEPTIONAL manager will cost a bucket tonne but should be increasing staff efficiency from the first month they are with your brand. Create your staff KRA’s via this workbook.
Consider your priorities, growth trajectory, and areas of improvement in order to determine which role is most critical at this point in time. Conduct a SWOT analysis on your business to know where your focus needs to be in 2024. This insight will assist you in identifying the role that will have the most significant impact on profitability and overall organisation.
